OUR POLICIES

We maintain the highest standards of confidentiality and absolute privacy for you, your possessions, and your home.  

We request full payment for all services, including the multi-session packages and promotions, to secure your Organizing session(s). If you decide to end your session early than the scheduled time frame allotted, you will lose the balance of the time.

If you book an appointment, you can reschedule it once at no charge with 48 or more hours by going to your appointment reminder email sent by Acuity (our scheduling portal).  

Life happens, we understand.  Please reach out via telephone to cancel a session if it becomes necessary. 

• Consultations are complimentary but require a credit card on file to book an appointment.  
• Organizing Sessions with less than 24-hours notice or no-shows will be charged 100% of the scheduled session hours, or 100% of scheduled session hours will be deducted if you have a multi-session package. 
• The Right to Waive: Tailored Nest reserves the right to waive any cancellation fees.

Our all-inclusive pricing includes all time spent performing hands-on organizing, planning, research, travel within a 30-mile radius of 32223.  We bill in 30-minute increments for additional time at the A-La-Carte rate of $60 per hour.

We accept cash, all major credit cards through contactless payment systems online for your convenience.  All services, multi-session packages, gift certificates, and eGift cards are final (non-refundable and non-transferable).

All sessions and service packages expire within six months from the date of purchase.  Gift Cards and eGift Cards are valid for one year from the purchase date and are not redeemable for the cash value.

We will recommend storage solutions that may suit your goals, design aesthetic, and budget.  However, we can also repurpose what you already own.  

Clients permit Tailored Nest to use testimonials and photos anonymously and without remuneration for marketing materials, including print and online.  Tailored Nest may use all photos taken for session planning, research, product shopping, and before and after the project.

The Client will review all materials that we recommend to be disposed of through recycling, shredding, donation, resale, or any other means.  We help the Client make decisions, but the final decision is always the Client's to make. The Client agrees that we are not responsible for any loss or damage caused by the Client's failure to review or inspect any discarded items carefully. The Client agrees that the homeowner's or renter's policy is the primary insurance policy for any property damage claim.

We work closely with our clients in an intimate setting. Should we feel unsafe at any point in the process, we reserve the right to refuse service and withhold the right to terminate any contract at any time for any reason.